Terms & Conditions

1. Definitions

• "Service" means any watch repair, cleaning, or restoration work performed by Tickwright
• "We / Us / Our" refers to Tickwright, operating at 19 Wireless Road, Lumphini, Pathum Wan, Bangkok 10330
• "You / Client" refers to any individual who deposits a watch for service or uses our website
• "Agreement" means these Terms & Conditions as accepted by you
• "Watch" means any timepiece deposited with us for service

2. Acceptance of Terms

By depositing a watch with us, submitting an enquiry, or using our website, you agree to these Terms. If you do not agree, please do not use our services. You must be at least 18 years old to enter into a service agreement with us.

3. Service Description

Tickwright offers three defined repair services: Cleaning & Light Service (฿3,800), Bracelet Repair & Resize (฿4,600), and Long-Service Mechanical Overhaul (฿28,500). Prices are in Thai Baht. Service scope for each is as described on our website and in the service note provided at intake.

4. Service Agreement Process

• An assessment is carried out on every watch before work begins
• Findings and proposed scope are communicated to you for agreement
• No work proceeds without your explicit consent
• If additional work is identified during service, we will contact you before proceeding
• You may decline any proposed work at any point before it is carried out

5. Pricing and Payment

• All prices are in Thai Baht (฿) and inclusive of labour for the defined service scope
• Parts (where required) will be discussed and agreed separately before ordering
• Payment is due on collection of your watch
• We accept cash and bank transfer; card payment availability may vary
• No deposit is required at intake for standard services

6. Turnaround Times

Estimated turnaround is provided at intake: Cleaning (3–5 working days), Bracelet Repair (2–4 working days), Overhaul (4–8 weeks). These are estimates only. If delays arise, we will inform you promptly. We cannot be held liable for delays caused by parts availability or unforeseen movement conditions.

7. Your Responsibilities

• Provide accurate information about the watch's history and any known issues
• Collect your watch within 30 days of notification that it is ready
• Respond to communications regarding scope changes within 7 working days
• Ensure you are the legal owner of or have authority over the watch deposited

Watches not collected within 90 days of completion notification may incur a storage fee of ฿500 per month.

8. Uncollected Watches

If a watch remains uncollected for 12 months after completion notification despite reasonable contact attempts, we reserve the right to dispose of it in accordance with applicable Thai law, after written notification to your last known address.

9. Liability

We take reasonable care with every watch entrusted to us. Our liability for loss or damage caused by our negligence is limited to the fair market value of the watch at the time of deposit, supported by evidence of value you provide. We are not liable for pre-existing damage, age-related deterioration, or damage caused by undisclosed prior repairs by third parties.

Watches should be insured by the owner during the service period. We do not provide insurance coverage.

10. Warranties and Representations

We do not make absolute promises regarding specific performance outcomes. Watch repair work involves inherent uncertainties, particularly with aged or heavily worn movements. We represent only that services will be carried out with reasonable care and skill using appropriate materials. Post-service issues arising from normal wear are not covered by any implied warranty.

11. Intellectual Property

All content on our website, including text, images, and layout, is the property of Tickwright. You may not reproduce or distribute content without written permission.

12. Dispute Resolution

We encourage you to contact us first with any concern. Most issues can be resolved directly and promptly. These Terms are governed by the laws of Thailand. Disputes that cannot be resolved informally shall be subject to the jurisdiction of the courts of Bangkok.

13. Changes to Terms

We may update these Terms periodically. The current version will always be available on this page. Continued use of our services after an update constitutes acceptance of the revised Terms.

14. Contact

• Email: [email protected]
• Address: Tickwright, 19 Wireless Road, Lumphini, Pathum Wan, Bangkok 10330
• Phone: +66 2 602 4738