Privacy Policy — Tickwright

1. Introduction

Tickwright ("we", "us", "our") is committed to handling your personal data with care. This policy explains what information we collect when you interact with our workshop or use our website at tickwrightp.biz, how that information is used, and your rights in relation to it.

We operate as a small business in Bangkok, Thailand and process personal data in accordance with applicable Thai data protection law, including the Personal Data Protection Act B.E. 2562 (PDPA).

2. Data We Collect

Information you provide directly

Name and contact details (email address, phone number) submitted through our enquiry form
Information about your watch provided in messages
Communications sent to us by email or phone

Information collected automatically

Basic analytics data (pages viewed, session duration) through cookies if you consent
IP address and browser type for security purposes

3. How We Use Your Information

To respond to your service enquiries and schedule workshop appointments
To communicate about the progress of work on your watch
To maintain records of services performed (kept for 5 years)
To improve our website based on aggregated usage data (with consent)
To comply with legal obligations applicable to our business

We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

Contract performance: processing necessary to fulfil a service you have requested
Legitimate interests: responding to enquiries and maintaining basic business records
Consent: analytics and marketing cookies (where you have opted in)
Legal compliance: records required by Thai law

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share limited information with:

Our web hosting provider (for site operation)
Analytics providers (only if you have consented to analytics cookies)
Thai government authorities if required by law

Any third parties are required to handle your data securely and only for the stated purpose.

6. Data Retention

Enquiry data that does not lead to a service is retained for 12 months, then deleted. Service records (name, contact, work performed) are retained for five years for business purposes, after which they are securely deleted.

7. Cookies

Our website uses essential cookies for basic functionality. Optional analytics cookies are only placed with your consent. You can manage your cookie preferences at any time via our Cookie Policy page.

8. Your Rights

Under Thai PDPA, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of data (subject to legal retention requirements)
Object to processing based on legitimate interests
Withdraw consent at any time where processing is consent-based
Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC Thailand)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Security

We apply reasonable technical and organisational measures to protect personal data. Our website uses HTTPS encryption. Access to customer records is restricted to workshop staff. We do not store payment card information.

10. Children

Our services are directed at adults (18 years and over). We do not knowingly collect data from persons under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their respective policies.

12. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

13. Contact

For any privacy-related questions:

Email: [email protected]
Address: Tickwright, 19 Wireless Road, Lumphini, Pathum Wan, Bangkok 10330
Phone: +66 2 602 4738